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Penang Branded Hawker Buffet Festival Terms & Conditions

1. All tickets, etickets, vouchers, (“Tickets”) are sold by Unique Event & Exhibition Pte Ltd ("UEE") as ticketing agent for and on behalf of Branded Traditional Streetfood Enterprise (collectively “Provider”) operating, managing, producing, promoting or providing the event for which the Tickets are sold (individually and collectively, “Services”), or the venue, restaurant, or by which the Services are provided (individually and collectively, “Venue”). All orders are subject to availability and acceptance by UEE. UEE reserves the right to accept or reject any order. By ordering Tickets you agree, on your own behalf and as agent on behalf of all persons for whom you are purchasing Tickets or who will be holding Tickets purchased by you (you and each such person being a “Ticket Holder”), to be bound by these Terms and Conditions. UEE shall be entitled, but not obliged, to conduct verification checks on any order, and shall be entitled to rescind the order if such verification checks reveal any fraud or other irregularity in the order.


2. UEE has no control over the maintenance or management of the Venue, or the quality of food being served. UEE will not be liable for aforementioned problems or issue. Any complaints regarding the Venue or F&B shall be directed solely to and dealt with by the respective Providers.


3. UEE, its agents and employees shall not be liable for any death, personal injury (unless such death or personal injury was caused by the negligence of UEE), loss or damage however caused while in or using the Venue nor are they liable for any complaints, claims, refunds, or exchange for any reason whatsoever, including without limitation, those relating to the Services, the Venue, or cancellation or postponement of the Services (collectively, “Claims”). Booking fees and all handling fees shall not be refundable. UEE shall not be liable for any such Claims or refunds.


4. All Ticket prices are determined by the Provider and not by UEE. Ticket prices and discounts may change during a sale period, as determined by the Provider. No refunds will be given or claims entertained due to any change in Ticket prices or discounts.


5. Upon confirmation of your order for Tickets, no exchange of Tickets can be made and Tickets are not transferable and not be resold, nor redistributed or used for any commercial or marketing event, activity, promotion or purpose, without the prior written consent of the Provider. UEE and the Provider each reserves the rights to cancel any Tickets that have been transferred in violation of this clause, and to deny any such Ticket Holder entry.


6. Upon confirmation of your order for Tickets, no refund on Tickets will be made under any circumstances. All sales are final. In any case, UEE shall not be liable and under no obligation to process any refund or exchanges.


7. Entry and access to the Venue or Service will be subject to the Venue's prevailing terms and conditions of entry and/or access.


8. Each buffet session lasts for 2 hours starting from the time stated on your ticket.


9. By purchasing the ticket, each Customer consents to UEE’s collection, use, processingand disclosure (including to overseas third parties) of his/her personal data for the purposes of UEE organizing, conducting, managing and administering this event, in accordance with these Terms and Conditions and UEE Privacy Policy. Each Customer further consents to UEE’s use of his/her personal data for other marketing and promotional activities which may be organized by UEE from time to time and in accordance with UEE Privacy Policy.


10. These T&Cs are governed by law of Republic of Singapore and their interpretation and application will be subject to the exclusive jurisdiction of the courts of Republic of Singapore.

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